Customer Service


Compared with such countries as the USA, the United Kingdom isn’t known for its great customer service culture.

However, these days, cash-strapped consumers are demanding more for their money from companies in terms of customer experience, with nearly one in three saying they would dismiss a brand for good if it failed to deliver the ‘wow’ factor first time around.


At PEARCE-COUCH COMMUNICATIONS, we know what good customer service is all about and we want to pass that knowledge on to you. We offer a comprehensive package from one-off  ‘mystery shopping’ to fully integrated training days.

We will show your employees how to treat customers as individuals rather than numbers and how to deliver a superior customer experience.

Can your organisation afford to offer sloppy customer service? In times of difficult trading conditions, the answer has to be no.